This Refund Policy applies to subscription payments for the MobileOne ERP software ("Service"), operated by MobileOne. Please read it before subscribing.
1. Free Trial — Try Before You Pay
New accounts include a free trial period so you can evaluate the Service before any payment. We encourage you to use the trial fully and confirm the Service meets your needs before subscribing to a paid plan.
2. Subscription Fees
Subscription fees (monthly or yearly, plus applicable GST) are charged in advance for each billing period.
Because the Service is a digital software subscription, fees are non-refundable once a billing period has begun, except as stated below or as required by law.
Cancelling a subscription stops future renewals but does not refund the current period; you retain access until the end of the paid period.
3. When a Refund May Be Issued
Duplicate/erroneous charges: if you were charged twice or incorrectly, the extra amount will be refunded.
Failed activation: if a payment succeeded but the Service could not be activated due to a fault on our side and we cannot resolve it, the amount will be refunded.
Refunds, where approved, are made to the original payment method within 5–7 business days (bank timelines may vary).
4. How to Request a Refund
Email sales@mobileone.in from your registered email with your account details, payment reference, and reason. We will review and respond within 3 business days.
5. Contact
MobileOne (MobileOne ERP) Email: sales@mobileone.in Vikhroli East, Mumbai, India